Shipping & Returns
HARD RUB delivers Germany and Europe:
Germany: 6,00€ (EUR)
Europe: 10,00€ (EUR)
UK: 10,00€ (EUR)
INTERNATIONAL SHIPPING UPON REQUEST.
Scheduled delivery date
Please be aware that the storage and shipping center is open Monday - Friday from 9:30 a.m. - 6:30 p.m. and closed on Saturdays, Sundays and on public holidays. Your order can only be processed and shipped during these times and most items will be produced and signed on demand. Here you find a list of the approximate shipping time - information is based on experience and can diverge in single cases (e.g. custom controls):
Germany: 7-10 working days
Europe: 10-15 working days
Return & Return Policy
We always try to keep a high quality standard so that you are 100% satisfied with your item/s. If you're not happy with your item/s and prefer a return, you are able to do so within 30 days corresponding to the Return Policy.
Any item/s bought in the HARD RUB online shop can be returned within 30 days after receipt of the parcel and you will be refunded the entire value of goods. Shipping costs will NOT be refunded. If you send back your item/s after 30 days, or in the event of a damage / sign of wear, we decline the return and you won't get a refund.
Exchange / return of damaged / faulty items
If you should receive a damaged or faulty item, please get in contact with us ( firstname.lastname@example.org ) and let us know the problem. After recording all necessary data, we will take care of a fast exchange and a possible refund.